Who should order/receive Crateful of Maine?
Crateful of Maine is for anyone with a connection to our great state, including former Mainers, people who vacation here, attended camp in Maine as a child, got married here, etc. It also makes a great gift for someone who yearns to visit or move here, because Maine holds a magic pull over people from all over the world, not just former Mainers!
What exactly is in a crate anyway?
Each season we launch with a collection of items for him and her ranging from accessories to food to novelty items. Each crate will vary by season, theme or holiday.
Can I ask for specific items to be put in the crate?
Not at this time, but that is something we might roll out in the future.
Wait, I don’t live in the US. Can I still get a crate delivered to me?
Yes! Please email us to place an international order. There is an additional $20 charge for international orders. This is added to the total price per crate shipment. Unfortunately, there is no tracking number we can provide for you other than the Customs number. All international orders are shipped USPS First Class. If you would like proof that your International order was sent please contact us and we will send you a copy of the customs ticket and receipt from the post office.
How long will it take for my crate to arrive?
You will be notified via email when your crate ships with a tracking number (usually within 24-72 business hours from the time you place your order). After we ship your crate it should arrive within 3-5 business days from that point. If you do not receive this email please contact us! For any International orders, arrival can take much longer (2 weeks or more) and unfortunately will not come with a tracking number. We will, however, provide you with a customs number for International orders that provides tracking up until it leaves the country. We are NOT responsible for any international orders that do not reach their destination.
What is your return policy?
If you’re not happy with your crate, we offer a 15-day return policy from the day the crate was delivered by USPS. To initiate a return please email us at firstname.lastname@example.org to receive an RMA number. You are responsible for return postage to our office located at 377 Fore St. 4th Floor, Portland, Maine 04101 — 207-613-6002.